It’s the day you’ve been waiting for – the day when your machines are powered up and ready to entertain your customers! It’s probably been a long journey to get to this point. You made the business decision to get video slots in your establishment, you researched and signed on with a Terminal Operator, you filled out TONS of paperwork, submitted a background check, went through the IGB inspection, got licensed, had the machines installed…WHEW (cue Coldplay’s “Nobody Said It Was Easy”). In all seriousness, Accel strives to make this process as painless as possible and makes sure all of the boxes are checked once you’re ready to turn the power switch to ON.
Here are a few things to expect on your go-live day, and some possible delays that could occur (we want to make sure you’re fully prepared!).
Your appointment is determined by how many other locations will be going live that week. The appointments are only made one week ahead of time, and dates/times are subject to change. The appointment usually takes about two hours total.
What’s the Process?
Your Relationship Manager will arrive prior to the appointment to make sure everything is in order for the IGB Agent. He or she will go through any additional paperwork that needs to be signed and make sure the correct signage is displayed and stanchions are in place (if needed). They will be there to mitigate any issues that may arise during this time.
Scientific Games will ensure the machines are working properly and connected to the redemption terminal (used by players to redeem a voucher for payment of cash, which can also serve a dual purpose as an ATM machine).
Once the entire system is tested, the IGB Agent gives the green light to put the slot machines in live mode. This means that they are ready for customers to start playing. The machines will be enabled during your legal liquor pouring hours and disabled (but not turned off) during the time your liquor license does not allow you to pour.
Our #1 goal as a Terminal Operator is to make the process of obtaining and maintaining VGTs seamless. However, there are times when a go-live is delayed. In full transparency, here are some reasons your go-live could be delayed (and motivation to make sure everything is in place prior to your appointment!):
Hopefully, this has given you some insight into the day your machines are officially live and ready for play!
Are you looking to start a slot machine business? Click here for a full guide!